Job Description

The Manager, Compensation COE is responsible for leading a global team of Compensation Analysts on the Compensation COE team in leveraging advanced, in-depth professional knowledge and acumen to lead design, implementation and day-to-day administration/operationalization of compensation programs and strategic initiatives.

This role is a trusted partner across the Compensation team and key partners (Total Rewards, People Team, Business). The incumbent will lead in the design, operationalization and day-to-day administration of foundational compensation programs, tools, and frameworks - serving as a key resource for compensation programs.

Through the delivery of advanced analytics and solutions, the COE team will partner with the compensation business partners, benefits program managers and other key stakeholders to influence development and design of policies (new, existing), and ensure that program and policy frameworks and designs align with company objectives, market best practices and are effectively deployed to our employees.

Duties & Responsibilities

• Serve as the lead for complex compensation projects and programs, including influencing design and project management responsibilities (goals/objectives, timelines)

• Design, create and implement tools and frameworks to drive operational excellence and efficiencies.

• Collaborate with compensation business partners and key stakeholders on advanced, customized innovative analytics and tools needed to support strategic business initiatives.

• Collaborate to execute and manage annual programs and processes with HR Partners and other internal P&P functions.

• Facilitate meetings with leaders and key stakeholders for respective projects/programs to drive decision-making and forward progress. This may include sharing key insights and findings from analyses and proposed recommendations and solutions.

• Where relevant, serve as regional subject matter expert on local compensation practices and regulations, and partner with Compensation Business Partner and business leaders on regional compensation issues, and work on a variety of special compensation projects as needed. Assist compensation advisors to communicate and educate on localized compensation and compliance programs and activities

• Manage global job architecture design and administration and collaborate with Compensation Business Partners on business-driven career architecture work to ensure alignment with global principles and supported differentiation where required.

• Lead global benchmarking efforts across Total Rewards, including survey participation, job evaluation and pricing, data analysis, and delivery of insights and results.

• Collaborate with Compensation leadership to manage global approach to base pay management (pay philosophy, pay ranges/structures, annual rewards cycle)

• Monitor and advise on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices.

• Plan/ organize priorities for team members, providing required support and review

• Coach team members on ongoing deliverables and to develop analytical, logical, and critical thinking skills

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field or equivalent practical experience and knowledge

• Experience in human resources, compensation, and/or total rewards administration and analysis demonstrating the ability to perform the role at level, typically seen with 5-11 years of professional working experience

• Experience leading and coaching globally distributed teams - either in a formal or informal capacity

• Ability to build partnerships with your compensation team members, Human Resources, business leaders, and managers, even when they are located in other parts of the world

• The ability to work independently, make sound judgments on complex issues with broad impact to the function

• Solid consultation skills, with ability to seek out information and provide quality advice

• Action-oriented and comfortable working in a fast-paced, dynamic environment

• Ability to create dynamic tools and models to interpret and analyze data

• Passionately detail oriented and disciplined to present clean, accurate data and ability to see the broader picture.

• Excellent written and oral communication skills for internal presentations that demonstrate business acumen.

• Knowledge of multi-country compensation requirements beneficial

• Knowledge of multi-country government regulations related to compensation programs, including EEOC, FLSA, and USERRA requirements beneficial

#LI-WO1

The US annualized base salary range for this position is $126,000.00-$190,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.