Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud captures billions of experience signals across interactions including voice, video, digital, IoT, social media, and corporate messaging tools. Utilizing proprietary AI and machine learning technology, Medallia automatically reveals predictive insights that drive powerful business actions and outcomes. Customers benefit from reduced churn, turning detractors into promoters, and creating cross-sell and up-sell opportunities, leading to significant returns on investment. Medallia serves over 2,000 leading brands and processes over 1 billion signals monthly, showcasing its scalability and effectiveness in enhancing customer experiences.
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