At IBM Human Resources & Talent Transformation, we reimagine the way people work by combining AI, data, and human centred design. Our teams help close skill gaps, modernize HR models, and create engaging employee experiences at scale. Working in HR at IBM means bridging technology and people. Streamlining processes, driving agility, and enabling leaders and employees to thrive. You’ll collaborate across the business to shape the future of work. With continuous learning, career growth, and a culture built on empathy and innovation, IBM offers the opportunity to make a real impact on organizations and people worldwide.
- Provide day-to-day functional support for SAP SuccessFactors Compensation and Variable Pay modules
- Configure, test, and deploy approved change requests, enhancements, and defect fixes across environments
- Perform impact and effort analysis for incoming requests, including solution design recommendations
- Review SAP SuccessFactors releases, assess business impact, and support release planning and testing
- Partner with HR, Compensation, and HRIS stakeholders to clarify requirements and deliver fit-for-purpose solutions
- Execute and support unit testing, system integration testing (SIT), and user acceptance testing (UAT)
- Ensure configuration aligns with compensation strategy, eligibility logic, guidelines, budgets, and workflows
- Maintain solution documentation including configuration design, test scripts, and operational procedures
- Support production processes during compensation and bonus cycles, including issue resolution and stabilization
- Collaborate with HR Technology, CIO, and SAP as needed to resolve complex functional issues
- Hands-on experience supporting SAP SuccessFactors Compensation and/or Variable Pay modules
- Strong knowledge of:
- Compensation planning worksheets
- Variable Pay plans, scorecards, and payout calculations
- Eligibility rules, budget modeling, guidelines, and proration logic
- Proven experience with configuration, testing, and deployment in SuccessFactors
- Experience performing impact assessments for system changes and SAP quarterly upgrades
- Solid understanding of HR and compensation processes, including annual compensation cycles
- Ability to analyze issues, troubleshoot configuration problems, and recommend solutions
- Experience working with change management and incident management processes
- Strong communication skills to engage business stakeholders and translate requirements into system design
- Experience supporting both Compensation and Variable Pay in a production enterprise environment
- Prior experience in an AMS, support, or center-of-excellence (CoE) role
- Knowledge of related SuccessFactors modules (e.g., Employee Central, RBP, MDF)
- Exposure to multi-country or complex compensation structures
- Familiarity with SAP SuccessFactors release management, regression testing, and upgrade best practices
- Basic understanding of data models, business rules, and integration touchpoints
- SAP SuccessFactors Certification in Compensation and/or Variable Pay
- Experience supporting global annual compensation or bonus cycles
