Career Category

Sales & Marketing Operations

Job Description

Inquiry Management:

• Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation.
• Investigate and resolve inquiries promptly with clear, data-backed communication.
• Track and analyze inquiry trends to identify process or data improvement opportunities.
• Demonstrated ability to manage inquiries with professionalism, empathy, and data-driven precision to ensure a positive stakeholder experience.

Data Challenges and Resolution:

• Identify, research, and resolve data discrepancies impacting IC calculations or field reporting.
• Partner with cross-functional teams to correct root causes and implement preventive solutions.
• Maintain documentation of issue resolution and lessons learned for continuous improvement.

Data Stewardship:

• Collaborate with internal teams to evaluate impact(s) of data changes.
• Design and document impact analyses and work with other teams to execute.

• Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders.
• Influence, design, and document data governance policies, standards, and procedures for IC data.
• Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes.
• Validate data source requirements, highlight applicable risks and mitigations, and define review schedules.
• Understand and interpret data ingestion quality checks which have IC impact.

Ad-hoc Analytics:

• Conduct analytical deep dives and ad-hoc reporting on performance, attainment, and payout trends.
• Create and automate dashboards or reports to provide actionable insights for business leaders.
• Translate complex data into clear narratives that support decision-making.

This foundational IC knowledge enables the role to support end-to-end operations with accuracy, consistency, and strategic insight:

• Possesses a comprehensive understanding of end-to-end Incentive Compensation operations, including plan design, goal setting, contest administration, payout calculation, and performance analytics.

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